High-quality products tailored for wholesalers and distributors worldwide.
China Loong Vending Machine Co., Ltd. supplies vending machines, automated retail kiosks, vending machine parts, cable ties, and related wiring accessories to international business customers. The following terms explain our standard ordering process for regular products, customized equipment, and OEM projects. Specific commercial terms are confirmed according to the product requirements, order quantity, destination, and agreed order documents.
Please send us a detailed inquiry so that we can recommend a suitable product and prepare an accurate quotation. Customers may inquire about beverage vending machines, coffee vending machines, fresh juice or fresh food vending equipment, hot food machines, smart open-door vending machines, wall-mounted models, robotic automated retail kiosks, special-goods vending machines, parts, cable ties, and wiring accessories.
For vending machine and automated retail projects, please provide as much of the following information as possible:
For vending machine parts, nylon cable ties, stainless steel cable ties, and other wiring accessories, please provide the model, dimensions, material, color, quantity, packaging requirements, and reference photos or drawings where available.
China Loong Vending Machine Co., Ltd. can review customization and OEM requirements based on the intended application. Available options depend on the selected product and may include machine structure, cabinet layout, dispensing configuration, temperature functions, user interface, payment hardware, communication modules, branding, labels, and packaging.
Our quotation will be prepared according to the confirmed specifications, customization level, quantity, packaging, and delivery terms. Any tooling, engineering, software integration, sample, testing, or third-party component costs will be identified when applicable. Prices, quotation validity, trade terms, and estimated production arrangements will be stated in the relevant quotation or proforma invoice.
A quotation is based on the information available at the time it is issued. Changes to quantities, specifications, components, artwork, packaging, destination, or delivery requirements may require a revised quotation.
Where appropriate, customers may request a sample or evaluation unit before placing a larger order. Sample availability, configuration, cost, preparation time, and shipping arrangements are subject to confirmation. A sample may differ from the final customized production order if later changes are requested.
For complex vending machine or automated retail projects, technical details should be reviewed before order confirmation. Compatibility with local payment services, communication networks, software platforms, electrical requirements, installation conditions, and local regulations may depend on third-party systems and information supplied by the customer.
An order is considered ready for processing after both parties have confirmed the applicable product specifications and commercial terms. Depending on the project, confirmation may include:
Customers are responsible for checking all order information before approval. Production will follow the final confirmed documents. Requests made after confirmation may affect cost, production arrangements, or delivery timing and will be evaluated separately.
Payment arrangements are confirmed according to the order value, product type, customization requirements, and transaction circumstances. The applicable payment method, currency, schedule, and bank information will be stated in the quotation, proforma invoice, or other agreed commercial document.
Please remit payment only to the beneficiary account officially provided by China Loong Vending Machine Co., Ltd. If account details appear to change, customers should verify the change with their established company contact before making payment. Any bank charges, currency conversion costs, or intermediary bank fees will be handled according to the confirmed payment terms.
Production, material purchasing, or shipment arrangements may begin only after the required payment and order details have been confirmed. Where a remaining balance applies, its payment timing will be specified in the relevant order documents.
After order confirmation, we arrange materials, components, production, assembly, or packaging according to the approved requirements. The production schedule depends on the product model, quantity, component availability, customization work, and other order-specific conditions.
For customized machines and OEM projects, we may request additional approval of drawings, artwork, interface content, labels, functional details, or component selections before proceeding with the relevant production stage. Customers should provide feedback promptly to help avoid delays.
Progress updates, production photos, videos, or other confirmation materials may be provided when agreed and practical. Such materials are intended to support order communication and do not replace the final inspection or acceptance requirements specified in the order documents.
Products are checked against the confirmed order requirements before shipment. The inspection scope depends on the product and may include appearance, dimensions, quantity, assembly, basic operation, configured functions, accessories, labels, and packaging.
If the customer requires a specific inspection procedure, test record, third-party inspection, or additional documentation, this requirement should be communicated before order confirmation. Related availability, cost, and scheduling will be reviewed according to the requested scope.
Where pre-shipment approval is part of the order, customers should review the supplied confirmation materials within the agreed period. Any requested change must be assessed before shipment and may result in additional costs or a revised schedule.
Packing is selected according to the product characteristics, order quantity, transportation method, and destination. Vending machines and automated retail equipment may require protective export packing appropriate to their size and configuration, while parts, cable ties, and wiring accessories may use cartons or other suitable packaging.
Special requirements for branded packaging, palletization, carton labels, barcodes, shipping marks, manuals, accessory lists, or destination-specific packing should be submitted during the quotation stage. Additional or non-standard packaging is subject to confirmation and may affect the price and packing schedule.
Shipment may be arranged by sea, air, courier, rail, or another agreed method, depending on the product size, order volume, destination, urgency, and customer preference. The applicable trade term, shipping responsibility, freight arrangement, and required documents will be confirmed in the quotation or proforma invoice.
Any stated production or transit time is an estimate based on the information available at the time of confirmation. Actual timing may be affected by customization, component availability, approval delays, carrier schedules, customs procedures, weather, peak shipping periods, or other circumstances outside direct production control.
Customers should provide complete consignee details, contact information, tax or registration information where required, and any special import documentation instructions before shipment. Import duties, taxes, customs clearance, local delivery, and destination charges are handled according to the confirmed trade terms.
Customers should inspect the shipment promptly after delivery. Please check the package condition, product quantity, model, accessories, and visible appearance against the packing list and order documents before installation or use.
If packaging damage, missing items, or an apparent product issue is found, please retain the original packaging and provide clear photos or videos, the product model or serial information where applicable, and a detailed description of the issue. For visible transit damage, the condition should also be recorded with the carrier at the time of receipt whenever possible.
Vending machines and automated kiosks should be installed, connected, configured, operated, and maintained in accordance with the supplied instructions and the confirmed application. The customer is responsible for ensuring that the installation site, electrical supply, network environment, payment service, ventilation, floor conditions, and local operating requirements are suitable for the equipment.
Any local modifications, unsupported software changes, improper wiring, unsuitable power supply, unauthorized repair, incorrect handling, or use outside the confirmed application may affect equipment performance and the available support. Please contact us before making material changes to the supplied configuration.
China Loong Vending Machine Co., Ltd. provides after-sales communication for supplied products. Support may include troubleshooting guidance, review of photos or videos, technical clarification, parts identification, and discussion of replacement parts or other appropriate solutions. The specific response will depend on the product, the reported issue, the order terms, and the available technical information.
To help us evaluate an issue efficiently, please provide:
Warranty scope, spare-parts arrangements, technical services, and related freight responsibilities are subject to the terms confirmed for the individual order. Consumable items, normal wear, accidental damage, improper operation, unsuitable site conditions, and unauthorized modifications will be reviewed according to the circumstances.
Any request to change or cancel an order must be submitted in writing. Approval depends on the current stage of material purchasing, engineering, production, branding, packing, or shipment preparation. Costs already incurred for customized materials, components, artwork, software work, production, or logistics may need to be charged to the customer.
No change is effective until both parties have confirmed the revised specifications, price, schedule, and other affected terms in writing.
The final product scope, price, payment arrangement, delivery term, documentation, and after-sales conditions are governed by the quotation, proforma invoice, purchase order confirmation, contract, or other written documents accepted for the specific transaction. If there is any difference between this general ordering guide and the confirmed order documents, the confirmed order documents will apply.
For an efficient quotation, please send complete product requirements, quantities, customization details, destination information, and preferred delivery method when submitting your inquiry to China Loong Vending Machine Co., Ltd.
China Loong Vending Machine Co., Ltd. manufactures and supplies vending machines, automated retail kiosks, related parts, cable ties, and wiring accessories. We provide OEM, ODM, and customization support for distributors, operators, and project customers with different product and application requirements.